Shipping and delivery
All objects that you order from us are delivered to your front door.
Every single piece will be packed securely and leaves our warehouse within 2 working days. Each shipment is insured for the amount of the purchase price. We only work with professional shipping service providers such as DHL, FedEx, UPS, DHL Express or Kuehne & Nagel.
Within Germany and the neighboring European countries (Denmark, Netherlands Luxembourg, Belgium, France, Switzerland, Austria, Czech Republic and Poland) we deliver free of charge.
Shipping costs to all other countries are calculated individually and are automatically added to your purchase. All our shipping prices are subsidized and do not correspond to the usual shipping prices on the market.
We are happy to respond to your delivery request if it should be at a later date. Please contact us immediately after placing your order.
The delivery times
Unfortunately, it is very difficult to specify delivery times these days. External influences can delay national and international deliveries.
With tracking, each shipment can be tracked by you online.
Germany 2 – 5 working days
Europe 4 - 10 business days
United States 5 -18 business days
Rest of the world 5 – 21 business days
Please ask us about express deliveries or storage.
Deliveries of freight shipments will be coordinated with you directly with the forwarding agent.
Please note that depending on the place of delivery/country, import duties will be charged - this usually applies to all non-EU countries (e.g. Switzerland, United Kingdom, Norway + rest of the world).
We automatically create all the necessary customs documents to ensure a smooth process. The delivery service or the forwarding agent will then contact you directly by telephone or e-mail for customs clearance.
You can return a delivered item to us within 14 days of receipt. In this case, the return transport costs are to be borne by the buyer.
Of course we are at your disposal for further questions before, during and after the purchase!
0049 178 1408534